Return & Exchange facility is available on some specific products (except customized products) and all web promotion services  and we offer 7 days hassle free returns or exchanges (for the order value > $500 (International Buyers) and value>Rs.1000 (Domestic Buyers).
In case, you use any promo code, discount or coupon during the original purchase, some exchange or buyback amount will be deducted by an amount equivalent to promo code, discount or coupons. Personalized or customized jewelry pieces will not be eligible for money back or buyback. Returns would also be applicable to some specific orders shipped within specific locations. 
Our quality assurance team would review the returned item after receiving any returned item. If there would be any sign of wear or damage, it cannot be accepted for return, exchange or buyback. The jewelry piece should be accompanied with original invoice.
The refund of payment for products/services would be done by the way of online bank transfer to your bank a/c or thru payment gateway and it will reach within 5-7 days to your Bank Account (Local Buyers) and within 14 days (International Buyers).